Frequently Asked Questions

Refund policy

LVO Return & Exchange Policy

Lib Vibes Only LLC (“LVO”) is committed to delivering quality products and a positive customer experience. The following Return & Exchange Policy outlines the conditions under which returns, exchanges, and refunds may be processed.

1. Return Window

LVO offers a 30-day return policy. You have 30 days from the date you receive your item to submit a return request.

2. Return Eligibility

To qualify for a return, items must meet the following criteria:

• The item must be in the same condition in which it was received.
• The item must be unworn, unused, and unwashed.
• Original tags must remain attached.
• The product must be returned in its original packaging.
• A receipt or proof of purchase is required.

Items that do not meet these conditions will not be eligible for return.

3. How to Initiate a Return

To start a return, please contact us at:

📧 napoleonchapin81@gmail.com

Once your return request is reviewed and approved, we will provide:

• The designated return address
• A return shipping label, if applicable
• Instructions regarding packaging and shipment

Important: Items returned without prior authorization will not be accepted.

4. Damaged or Incorrect Items

Customers are expected to inspect their items promptly upon delivery. If an item is defective, damaged, or incorrect, please contact us immediately so that we may evaluate the issue and take appropriate corrective action.

5. Non-Returnable Items

Certain items are not eligible for return, including:

• Custom or personalized products
• Items marked as final sale
• Gift cards
• Hazardous materials, flammable liquids, or gases (if applicable)

If you have any questions about a specific product, please contact us prior to initiating a return.

6. Exchanges

To obtain a different size, color, or product, customers should:

1. Submit a return request for the original item.
2. Upon return approval, place a new purchase order for the desired item.

This process ensures the fastest turnaround time.

7. European Union 14-Day Cooling-Off Period

For customers residing in the European Union, you are entitled to a 14-day cooling-off period. You may cancel or return your order within 14 days for any reason, without the need to provide justification.

The item must still meet all standard eligibility requirements, including condition, tags, packaging, and proof of purchase.

8. Refund Processing

Once we receive and inspect your return, you will be notified whether the refund has been approved.

If approved:

• Refunds will be issued to the original method of payment.
• Funds are typically processed within 10 business days.
• Additional processing time by your financial institution may apply.

If more than 15 business days have passed since your refund was approved, please contact us at: