Refund Policy

Effective Date: December 26, 2024

At Libvibes, we strive to provide our customers with high-quality lifestyle products and ensure that you are satisfied with your purchase. If you are not completely satisfied with your order, we are here to help. Please review our refund policy below.

1. Eligibility for Refunds

Refunds are available under the following conditions:

• The product you purchased is defective, damaged, or not as described.
• You received the wrong item or an incomplete order.
• Your order has been delayed beyond the specified delivery time.

To be eligible for a refund, you must initiate the request within 14 days from the date of receiving the product. After this period, we may not be able to offer a refund.

2. Non-Refundable Items

The following items are non-refundable:

• Products marked as "Final Sale" or "Clearance."
• Items that have been used or are not in their original condition.
• Customized or personalized products.
• Gift cards.

3. Refund Process

To initiate a refund, please contact us at info@libvibes.com with the following details:

• Your order number.
• A description of the issue (e.g., defective product, wrong item).
• Photos of the product (if applicable).
• Any other relevant information.

Once we receive your request, we will review the issue and provide instructions on how to return the product, if necessary. You will be responsible for the return shipping costs unless the product is defective or incorrect.

4. Return Shipping

If the return is due to our error (e.g., damaged or wrong item), we will cover the cost of return shipping. In other cases, you will be responsible for the return shipping charges. We recommend using a trackable shipping service to return your item, as we cannot guarantee that we will receive the returned product.

5. Refund Method

Once we receive and inspect the returned product, we will process your refund. Refunds will be issued to the original payment method. Please note that it may take several business days for your refund to appear in your account, depending on your bank or payment provider.

6. Exchanges

If you prefer an exchange instead of a refund, please contact us at info@libvibes.com to discuss your options. Exchanges are subject to product availability.

7. Changes to This Refund Policy

Libvibes reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with the updated "Effective Date." Your continued use of our website or services after such changes constitutes your acceptance of the revised Refund Policy.

8. Contact Information

If you have any questions or concerns about our Refund Policy, please contact us at:

Libvibes
Email: info@libvibes.com
Website: www.libvibes.com